“High Customer Satisfaction Index
(CSI) levels must be met and
maintained, according to surveys
conducted annually by Customer
Research, Inc. — a company that has
specialized in market research for the
automotive industry since 1967.
Customer Research, Inc. will utilize the
methodologies developed on behalf of
the Certified First TM Network by one of
the nation’s foremost customer
satisfaction authorities.”

“Excalibur Auto Body had to
demonstrate high levels of customer
satisfaction as measured by Customer
Research, Inc., utilizing a methodology
developed specifically for auto body repair.”